These Terms & Conditions govern the use of the website www.mementomorocco.com and the travel services provided by Memento Morocco, operated by Memento Universe LTD, a company registered in the United Kingdom at 27 Old Gloucester Street, London, WC1N 3AX.
By booking a tour or using our services, you agree to be bound by these Terms. If you do not agree, you should not use our services.
Memento Morocco acts as an organizer and coordinator of private travel experiences in Morocco. We work with independent local suppliers including drivers, guides, hotels, and activity providers.
While we carefully select our partners, these services are provided by third parties. We act as an intermediary between you and these providers.
All services provided as part of your tour are subject to the terms and conditions of the respective third-party suppliers.
To confirm a booking, a non-refundable deposit is required as outlined at the time of reservation. The remaining balance must be paid before the agreed deadline.
Unless otherwise stated, all deposits are non-refundable. Failure to complete payment within the specified timeframe may result in cancellation of your booking.
By making a booking, you confirm that all information provided is accurate and complete.
All cancellations must be submitted in writing via email.
Refunds and cancellation terms are governed by our Cancellation & Refund Policy, which forms part of these Terms & Conditions. Please review this policy carefully before booking.
Travel arrangements may occasionally require changes due to availability, weather conditions, or operational reasons.
We reserve the right to modify itineraries, accommodations, or services when necessary, while ensuring that the overall experience remains of similar standard.
If significant changes are required, we will inform you as soon as possible and offer suitable alternatives.
All prices are provided in the stated currency and are based on current costs at the time of booking.
Once your booking is fully confirmed and paid, the price is guaranteed and will not be subject to surcharges.
All travelers are strongly advised to obtain comprehensive travel insurance covering trip cancellation, medical expenses, personal injury, loss of belongings, and travel disruptions.
Memento Morocco is not responsible for any costs incurred due to lack of appropriate insurance coverage.
Travelers are responsible for ensuring they have valid passports, visas, vaccinations, and any other required travel documentation.
You agree to follow local laws, customs, and safety guidelines during your trip.
We reserve the right to terminate a tour without refund if a traveler’s behavior endangers others or disrupts the experience.
Memento Morocco is not liable for any injury, loss, damage, delay, or inconvenience caused by third-party providers, including but not limited to transport companies, hotels, or activity operators.
We are not responsible for circumstances beyond our control, including weather conditions, natural disasters, political events, strikes, or other force majeure events.
Our liability, where applicable, is limited to the total amount paid for the booking.
We are not responsible for failure to perform any obligation due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or transportation disruptions.
If you experience any issue during your trip, you must inform us immediately so we can attempt to resolve it. Any complaint must be reported to us in writing within 7 days of the incident. Complaints submitted after the completion of the tour may not be eligible for resolution.
We may take photographs or videos during tours for promotional purposes on our website and social media. If you do not wish to be photographed, you may simply let us know before the tour begins or at any time during the tour, and we will respect your preference.
All content on this website, including text, images, and branding, is the property of Memento Morocco and may not be used without permission.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of any updated Terms.
Your personal data is handled in accordance with our Privacy Policy, available on our website.
If you have any questions regarding these Terms, please contact us at contact@mementomorocco.com.
