We understand that travel plans can change. Our cancellation policy is designed to be fair and straightforward.
To confirm your booking, a deposit of 30% of the total tour cost is required. This deposit is generally non-refundable, as it secures accommodations, transport, and services in advance.
The remaining balance is due no later than 45 days before arrival. For bookings made within 45 days, full payment is required at confirmation.
Full refund up to 14 days before your tour starts. If you cancel more than 14 days before arrival, you’ll receive a complete refund of everything you’ve paid.
If you cancel within 14 days of the tour start, you’ll receive a full refund minus a 20% fee. This fee helps cover a portion of the commitments we’ve already made to our local partners, including guides, accommodations, and experiences that are difficult to rebook on short notice.
Please note: In certain cases, our non‑recoverable costs (such as desert camp fees, specialist guides, or pre‑booked experiences) may exceed the 20% cancellation fee. If that happens, we will inform you promptly and discuss an adjusted partial refund. We will always provide a transparent breakdown of these costs.
All cancellation requests must be submitted in writing via email.
We reserve the right to cancel a tour due to safety concerns, political unrest, natural disasters, or other circumstances beyond our control. In such cases, you will receive a full refund of all payments made or the option to reschedule your trip for a later date.
In the event of unavoidable and extraordinary circumstances that prevent travel, we will review each situation individually and provide refunds where possible, minus any unrecoverable costs from our suppliers.
No refunds will be given for no‑shows, unused portions of the tour, or unused accommodations, meals, or activities. This includes late arrivals or early departures for any reason.
Approved refunds will be processed within 10–14 business days using the original payment method and currency. Bank transfer and payment processing fees are non‑refundable.
We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellation, medical expenses, and personal belongings. We cannot be held responsible for costs related to illness, delays, or unforeseen travel disruptions.
We always aim to be fair and will do our best to find a reasonable solution for our travelers whenever possible.
